Niklas Modig
Author, inspirational speaker & entrepreneur
Niklas Modig
Niklas Modig is a leading authority in Lean and Operational Excellence, recognized globally as a pioneer in Flow Thinking. During his career, he has trained hundreds of top management teams and delivered over 1,000 keynote speeches across 40 countries, inspiring organizations worldwide.
Examples of keynote topics:
- Defining Lean and Operational Excellence
- How to Build a Flow-oriented and Self-Improving Organisation
- How to scale operational excellence within the entire organisation
- The Art of Facilitation
Currently, as Founder and CEO of Hups, Niklas continues to drive impactful transformations and mentor top management on Lean and Operational Excellence. He frequently speaks at global organizations such as Airbus, Holmen, H&M, and Volvo, sharing his vision for self-improving organizations capable of achieving sustainable excellence.
Some of the keynotes
Operational Excellence: Driving World-Class Productivity and Profitability
Topic examples:
- The Flow-Oriented Organization – How to eliminate inefficiencies and create seamless, end-to-end service flows.
- Defining Operational Excellence – The secrets behind the most productive and high-performing organizations.
- From Silos to Flow – How to move from reactive problem-solving to structured, proactive excellence.
- Building a Self-Improving Organization – How to develop a culture where everyone drives continuous improvement every day.
Service Excellence: Creating
an Outstanding Customer Experience
Some of the keynotes:
- The Art of Service Excellence – How the world’s top service organizations create unforgettable customer experiences.
- Making the Customer Flow – How to optimize service processes to create seamless and stress-free experiences.
- Beyond Satisfaction: Creating WOW Moments in Service – How to exceed expectations and build strong emotional connections.
- How to Build a World-Class Service Philosophy – The key principles for creating a structured, scalable, and highly effective service model.
Team Excellence & Culture: Empowering and Engaging Your People
Some of the keynotes:
- Developing ONE Culture – The building blocks of world-class service teams.
- DRIVE: The Cornerstones of a Motivated and Powerful Team
– The key elements behind engaged and high-performing teams. - How to Facilitate and Lead High-Impact Meetings – Techniques for making discussions productive, engaging, and outcome-driven.
- Building a High-Engagement Culture – How to create an environment where employees actively contribute and improve.
